windreamph Privacy Policy — Your Data, Your Rights, Our Commitment

When you register and use windreamph, we collect certain personal information that is necessary to operate the platform safely and in compliance with Philippine law. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically — including your device type, browser, IP address, and session activity — to monitor platform security and improve your experience. Identity verification documents such as a government-issued ID may be requested to comply with anti-money laundering obligations and to confirm your eligibility to play. We only collect information that is genuinely necessary for the purposes described in this policy; we do not collect sensitive personal information beyond what is required for account verification and responsible gaming checks. All data collection on our platform is governed by the requirements of the Philippine Data Privacy Act of 2012 (Republic Act 10173).

The personal information windreamph collects is used exclusively to provide, maintain, and improve the services available on the platform. Your account details are used to verify your identity, process deposits and withdrawals through GCash and Maya, and ensure that only eligible players in the Philippines can access the platform. Transaction records are retained to satisfy regulatory reporting requirements and to investigate any disputes that may arise regarding payments or game outcomes. We use technical data such as IP addresses and device identifiers to detect suspicious activity, prevent fraud, and protect the integrity of every session you play. Where you have opted in to marketing communications, we may use your email or mobile number to send you information about promotions, new game releases, or platform updates — you can withdraw this consent at any time by contacting support at [email protected]. Aggregate, anonymised analytics data may be used internally to understand how players navigate the platform and to make improvements to the overall user experience. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

windreamph does not sell, rent, or trade your personal information to third parties for their own commercial purposes under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors like GCash and Maya, identity verification services, and cloud infrastructure providers — but only to the extent necessary to perform their specific function, and always under contractual obligations that require them to protect your data. In cases where Philippine law, a court order, or a regulatory authority requires disclosure of personal information, we will comply with such lawful requests while endeavouring to notify you where legally permitted. If windreamph undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified in advance of any material changes to how your data is handled. We do not share your data with advertising networks, data brokers, or any third party for purposes that are unrelated to the direct operation of the windreamph platform. All third-party processors we engage are required to handle your information in a manner consistent with the Philippine Data Privacy Act of 2012. Any concerns about third-party data handling may be raised with our support team at [email protected].

Under the Philippine Data Privacy Act of 2012, you have clear and enforceable rights over the personal information we hold about you. You have the right to be informed about how your data is collected and used — which this policy aims to fulfil in plain, accessible language. You may request access to the personal data we hold on your account at any time by contacting [email protected], and we will respond within the timeframe prescribed by applicable law. If any of your personal information is inaccurate or out of date, you have the right to request that it be corrected promptly. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data subject requests seriously and will acknowledge your enquiry within three business days of receipt. To exercise any of these rights, please contact our support team directly and include your registered account email address so we can verify your identity before processing your request.

windreamph implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment information, and account activity remain confidential in transit. Access to personal data within our organisation is strictly limited to staff members who require it to perform their job functions, and all such personnel are bound by confidentiality obligations. We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we are committed to notifying the National Privacy Commission and affected individuals within the timeframes required under Philippine law. We encourage you to take your own precautions as well — use a strong, unique password for your windreamph account, never share your login details, and log out after each session especially on shared devices. For guidance on account security best practices, visit our FAQ page.

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine financial regulations and anti-money laundering legislation — typically a minimum of five years following account closure. Once the applicable retention period expires and there is no legitimate legal basis for continued storage, your data is securely deleted or anonymised. windreamph uses essential cookies to keep you logged in, remember your session preferences, and ensure the platform functions correctly on your device. We do not use third-party advertising or tracking cookies; the only cookies placed on your device are those strictly necessary for platform operation and basic analytics that remain within our own systems. You may adjust your browser settings to refuse or delete cookies, though doing so may affect certain features of the platform. If you have questions about specific cookies in use, please reach out via [email protected] and we will provide full details.